Refund policy

All products purchased on "www.PlanetaHuerto.es" can be returned and refunded through your account, by clicking on "Return", within the first 15 calendar days from receipt of the order, provided that you inform us of your intention to return the product/s purchased and the rest of the conditions set out in this section are met. Here you can download a model of withdrawal that you can send us.

Planeta Huerto will arrange a pick-up with the transport company for the products you wish to return.

Right of withdrawal:

In the event that the return or exchange is unrelated to a defect or error in the product, we accept returns within 15 calendar days from the date of receipt.

The refund of the value of the goods will be made once we check in our warehouse the good condition of it. The customer must assume the return shipping costs of €4.95* for domestic shipments. Except Prime customers who have free returns for products over 19.95€.

* There are occasions in which the cost of the return varies for reasons of weight and/or volume of the product. You will be informed during the return process.

We will process the collection of the items (the transport company will come to pick it up) and, once here, and we check that everything is correct, we will make the payment of the amount minus the return costs, in the same payment method used to make the purchase.

PLANETA HUERTO shall make refund of the amount must be made, as indicated by Law 3/2014 of 27 March, on the management of trade article 107, without undue delay and, in any case, before 14 calendar days have elapsed from the date on which the goods have been returned. The refund of the money is to be made by the same means of payment used for the initial transaction.

2. Damaged products

In the event that the return is due to the product being damaged or broken due to transport, please contact us as soon as possible so that we can process the credit of the products. No costs will be charged to the customer.

3. Incorrect products

If the return is due to the fact that the product received is not the one requested, a return or exchange can be made within the first 15 calendar days from the date of receipt. However, it should be communicated as soon as possible in order to process the exchange for the correct product. The customer does not have to pay return costs.

4. Products with incorrect/incomplete information

.

In the event that the return is due to the fact that the product received does not conform to the information indicated on the website, a return or exchange can be made within the first 15 calendar days from the date of receipt. However, it must be communicated as soon as possible in order to process it. The customer does not have to pay return costs.

5. Defective products or non-conformity of contents and services

 

5.

In case of defective products, content or, where appropriate, digital services, PLANETA HUERTO will proceed, in accordance with the provisions of art. 117 of the Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, with the correction of such lack of conformity, price reduction or termination of the contract, as appropriate and depending on the conditions of the product, responding itself or through the supplier/distributor/manufacturer, steps that will be free for the consumer and user.

The product warranty has a term of three years from delivery in the case of goods or two years in the case of digital content or services. For products purchased on or after January 1, 2022, those for private use will have a three-year warranty and those for professional use will have a two-year warranty. For products purchased before January 1, 2022, the warranty will be governed by the terms previously in force.

The warranty does not cover damage resulting from misuse, exposure to adverse weather conditions, exposure to excessive heat, improper installation, assembly and placement, physical or chemical abuse, or damage caused by improper care and maintenance.

Second-hand and/or reconditioned products will have a 1-year warranty.

Second-hand and/or reconditioned products will have a 1-year warranty.

6. Products used

Return of used and/or manipulated products will not be accepted..

How do I get my money back?

When I get my money back?

When I get my money back?

The reimbursement of the amount will be made in the same card or PayPal account in which the order was paid. In the case of payment by bank transfer you will be asked for the account number and IBAN in order to make the credit. We may withhold reimbursement until we have received the goods or until you have provided proof of return of the goods, whichever condition is met first. You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Special cases.

• 1. In the purchase of footwear and clothing, a return may be made provided that it has not been used and is in the same condition as it arrived. It must contain the original packaging and tags. A photograph must be provided.

• 2. In the event that the customer rejects the goods once here will be refunded the amount of the products. products. PLANETA HUERTO reserves the right to charge the return costs to the customer.

3. Intimate use products do not accept exchanges and/or returns as indicated in article 103 of Law 3/2014, of March 27.

4. Fresh and/or refrigerated food products (fruit, vegetables, meat, meat, dairy products, vegan products, etc.) as well as living beings (plants, worms) cannot be returned.

5. No returns will be accepted for products that require installation and have already been performed. No returns will be accepted for products that require installation and have already been performed.

6. Return of used and/or manipulated products will not be accepted.

* Plants and trees are living beings, so the shades of leaves and flowers, as well as their sizes may vary among different specimens and time of the year. The size indicated in the title and the live plants data sheet is indicative. It is an approximate height calculated by averaging the height of several specimens. As living beings, each plant has its own shape and growth rate and, therefore, the measurement cannot be taken as exact, some plants that have flowers and/or fruits may not have them at the time of purchase. Since flowering or fruit production is seasonal, it may be the case that the time of purchase does not coincide with these periods of flowering or fruiting, which does not imply that the plant has any defect or deficiency.